Job Title: Cisco Voice Engineer
Duration: 5+ months
Location: Phoenix, AZ, US
This position is for a Cisco Network Support Analyst who will be supporting Data, Voice and Contact Center Networks. We are looking for someone with very strong Contact Center (UCCE) skills to provide Incident Management & Problem Resolution to user reported problems. This position will be 1st shift (7:00am to 3:15 am May include a weekend day) in Phoenix with 4 to 6 weeks of training required in Bloomington, Il., possible.
- Cisco Customer Voice Portal (CVP)
- Installation experience
- Application Configuration Support Knowledge
- Infrastructure troubleshooting
- Cisco Unified Contact Center Enterprise (UCCE) experience
- Experience with Multiple instances of UCCE using ICM to ICM gateways
- Knowledge of adjunct connectivity
- CTIOS troubleshooting server side
- TCP/IP networking fundamentals
- Understand ITIL Principles (Service Management)
- Experience with moving from Avaya to Cisco would be helpful
- Self Directed, Team player, Ability to work with both technical and non-technical people
You received this message because you are subscribed to the Google Groups "IT JOBS in USA" group.
To unsubscribe from this group and stop receiving emails from it, send an email to it-jobs-in-usa+unsubscribe@googlegroups.com.
To post to this group, send email to it-jobs-in-usa@googlegroups.com.
Visit this group at http://groups.google.com/group/it-jobs-in-usa.
For more options, visit https://groups.google.com/d/optout.
No comments:
Post a Comment