| Position Summary: An experienced systems analyst with strong understanding of channel management processes (resale model) with in-depth knowledge of SAP CRM (Hi-tech Channel Management module). Day to day responsibilities will include the following: • Analyze and understand existing business processes • Contribute and drive the project deliverables of requirements, solution design, functional specifications, test plans, cutover plans, etc • Facilitate testing of IT solutions including planning, defect tracking and reporting, and business owner sign-offs • Partner with stakeholders for end user training and overall change management • Provide day to day production support for Channel Management processes • Market general IT capabilities for increased adoption of chosen technologies and help drive employee productivity Qualification: • 7+ years of hands-on experience with SAP CHM • At least one end-to-end implementation of SAP CHM processes • Strong background and understanding of business process configuration using SAP CHM • Ability to apply conceptual knowledge of SAP CHM and technology to adopt, understand and optimize relevant business processes • Ability to quickly establish credibility and foster collaborative relationships throughout the business is necessary • Strong Project Management skills and leadership abilities are required • Excellent written and oral communication, inter-personal, presentation and team skills • Exceptional ability to elicit requirements and translate them into an effective design • Experience in data modeling and familiarity with analytical tools (BOBJ, BW HANA) will be a plus • In-depth knowledge of calculated inventory and DPA claim processing will be a plus | 
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