A new Job, ID: 277334 was added at eJobsVille.com - For the Best Tech Jobs in Town
Title: Technical Lead posted on 2014-11-04 15:10:03
Job Description:
Title: Technical Lead
Location: Nashville, TN
Duration: Full Time
Interview Process: Telephone/ Skype
Mandatory Skills: Informatica and Oracle Essbase
1) L2 tickets acknowledgement and resolution within the agreed SLA.
2) Reducing recurring tickets through problem management and root cause analysis leading to high customer satisfaction.
3)Proven experience in the software support and maintenance lifecycle
4) Preferably exposure to Capital Markets/Financial Markets and the underlying business operations
5)Participate in KT sessions for on boarding new applications/changes & Provide cross KT to other team members
6)Self-starter able to work in a globally distributed team.
7) Good communicator .Ability to liaise with the business, operations and technical support team around business requirements as well as interface partners on technical aspects of the interfaces.
8) Strong problem solving abilities, logical thinker
9) Excellent written and verbal communication skills
10) Preferable knowledge on AsseT
11) Assisting Junior support analysts to resolve the tickets.
Job Requirements: Mandatory Skills: Informatica and Oracle Essbase
Click here to view full job description and apply (Registration not mandatory to apply for this job)
Best regards,
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