wwwLathaHR.com REQ: Network Engineer with Unified Contact Center Express(UCCE)

Hello,

Please let me know if you any consultants suitable for the below requirement.

Location: Dallas, TX

Duration: 6+ Months

Duties & Responsibilities 

Project Duties & Responsibilities include but are not limited to the following: 

Communicate and report effectively on project status to the client as well as internally 

Rack, stack, cable, setup, install, upgrade, configure Cisco UCCX and CUCM systems in including hardware, software, and related items 

Create requisite documentation for project scope including all physical, logical, and other diagrams 

Works closely with IT Infrastructure groups on implementing said designs for Cisco CUCM and UCCX 

Experience in administration and support call center solutions within large, highly complex organizations. 

Knowledge of Call Center supporting applications such as ticketing system, workforce management and knowledge management is highly desirable including Nortel Symposium 

Strong critical thinking and analytical skills 

Great team player skills and willingness to share knowledge 

The ideal candidate must have: 

Must have experience with Unified Contact Center Express, ICM scripting, Cisco Call Manager, Cisco Unity Connection Intermediate 

- Expert knowledge of Cisco IP telephone and UCCX Call Center technologies and solutions Intermediate 

- Expert experience in administration of Cisco Unified Call Center Managers, UNITY Connection voicemail system, H323, MGCP and SIP voice gateways and analog gateways for Modem and faxing at the edge. 

Knowledge of basic LAN and WAN administration on Cisco gateways and switches and TCP/IP. Knowledge of in Call Detail Recording (CDR) reporting and associated tools. 

Knowledge in administration of basic all handlers and attendant console Knowledge of IVR, self-service or speech recognition systems 

Knowledge of scripting and call control 

Education: The ideal candidate should have: Bachelor's degree, or equivalent experience in IT or certifications such as CCNA, CCNP, CCVP, MCSA, MCDST, A+, Network+, Server+, Security+ Physical Requirements: Must be able to lift and carry up to 70+ lbs with assistance, and up to 15 lbs without assistance Must be able to climb stairs regularly Must be able to cable equipment in tight spaces and on hands and knees (i.e. under/behind desks) Must be able to work in tight spaces and datacenter environment Position operates in a temperature controlled office environment 

Desired Skills: Name Level Experience Required 

Cisco Senior 10 Years Yes 

Cisco UCS Senior 5+ Years Yes 

Cisco CUCM Senior 4 Years No 

Cisco UCCX Senior 4 Years No 

SAN (various) Senior 0-1 Year No 

Nortel (various) Beginner 0-1 Year No 

SQL Beginner 0-1 Year No 

Security Beginner 1 Year No 

TCP/IP Senior 10 Years No

Thanks,

Asha 

Sr. Technical Recruiter

StarTekk, LLC

Multidimensional Global IT Firm

Dallas, TX | New York, NY | Bangalore, India

Email: asha@startekk.net  | YahooIM : asha_shashidhar

 Office: 215-853-0313 | Fax: 972-947-3899

www.startekk.net

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