wwwLathaHR.com Compunnel jobs - CRM Analyst

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Job Details:-

Job Title :	CRM Analyst
Location :	Chester, VA
Expected Duration of Project :	14 Months
Start Date :	03/18/2015
Interview Type :	Telephonic, Personal
Duties & Responsibilites :	In Person Only. Local Candidates Preferred. Provide analyst support for the Customer Relationship Management (CRM) Program. This position will support the following activities: -Analyzing process performance data and reporting on process performance measures -Translating VITA business process documentation into customer-facing business process documentation -Providing oversight of and support to VITA Valued Customer Experience (VCE) process improvement projects -Developing, implementing and supporting CRM operational processes and procedures -Serving in a lead role for small process improvement projects -Supporting the overall CRM Program by maintaining a CRM operational calendar, assisting in developing a business process management function for VITA's Relationship Management & Governance directorate, assisting in the maintenance and development of the CRM Program SharePoint site -Providing junior-level analyst support to the program -Must have experience with business analysis, process and procedure documentation. -Must be skilled in MS Visio, Office and SharePoint. -Must have experience documenting processes and procedures and working across organizational boundaries and with diverse stakeholders.      -Requires excellent written and verbal communications skills. -Familiarity with CRM concepts in a context similar to VITA (i.e., our primary customers are entities such as state agencies, not individuals) is strongly preferred.  Required Skills: -Business Analysis(Required-3Years) -Process and Procedure Documentation(Required-3Years) -MS Visio, Offic(Required-3Years) -MS sharepoint(Required-3Years) -knowledge of CRM concepts(Required-1Years)

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