wwwLathaHR.com System Support Engineer

Title: System Support Engineer

Location: San Roman, CA

Duration: 12+months contract

 

Role Summary/Purpose:

As a member of the Industrial Cloud team, the system support engineer will provide Technical Support for the "Connectivity as a Service" and "Managed Data Transport Service" offerings, which is for secured and highly available connectivity to connect edge devices to the cloud.

 

Essential Responsibilities:

•    Working with predefined SLAs & KPIs pertaining to ITIL practices including Incident Management, Change Management, Problem Management, etc…

•    You will be responsible for managing support cases on a daily basis including initial triage, isolating and diagnosing the problem, opening service requests with various vendor teams, and monitoring the general health of the system and services

 

Qualifications/Requirements    

•    Bachelor's degree in Computer Science/Engineering OR "STEM" Majors (Science, Technology, Engineering and Math)

•    Must have experience in working on customer Switched networks - CCNA minimum ; CCNP desirable

•    3+ years in L2-L7 network engineering, proactive monitoring, advanced troubleshooting/diagnostics and customer support

•    2+ years experience in setting up / troubleshooting Unix/Linux and Windows devices

•    2+ years experience in IP network monitoring / management tools (such as nagios, ) and protocols

•    Proficient in one or more scripting/programming languages (Shell/Perl/Python/Java)

 

Eligibility Requirements:

•    Possibility of on-call rotation and Legal authorization to work in the U.S. is required.

 

Desired Characteristics    

•    Good communication skills

•    Good knowledge of spread Sheet reporting/creation

•    Experience in handling and working customer SLA's

•    Experience in working to deadlines

•    Experience in working under pressure

•    Good problem solving skills

ITIL V3 Qualifications desirable

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Thanks & Regards,

 

Annie

CLOUD BIG DATA TECHNOLOGIES LLC

(A Cloud Hybrid Group Company/cloudhyb.com)

3524 Silverside Road Suite 35B, Wilmington, DE  19810-4929

annie.joseph@cloudbigd.com | https://www.cloudbigd.com

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