wwwLathaHR.com Maintenance Admin

Maintenance Admin

Cincinnati, OH

Long term

 

Job Details

Resource is responsible for the monthly true ups of Americas Cisco SmartNet Program and F5, Bluecoat and Juniper Global Programs.

Monthly checks of billing tools to validate assets on cover are billing to active BUC and ADN's

• Report out any failures to finance contact for updated BUC / ADN
• Update Comtekh team for any Cibor Changes or work with GO-IT finance leads to have other assets updated

Assistance with CMDB data analysis, audits and corrective actions

Reporting: Weekly / Monthly status reporting

 

In addition to the services noted above, the resource must:

·         Comply with change management procedures

·         Agree to negotiate in good faith for future modifications to the terms of the agreement if deemed necessary

·         Ensure zero First Time Right (FTR) defects are introduced into the environments by any changes being made by the Service Providers personnel

o   A FTR defect is identified as any service calls or incidents being caused by a change

 

Additional Info

The resources need to have the following skills sets to provide the service required.

• Fluent in English
• Good written and verbal communications skills
• Good working knowledge of MS Excel, vlookup, match and pivot tables essential.
• Good working knowledge of Service Now tool, preferably within the GE environment
• 5+ years Cisco products, Certifications (CCNP/CCNA), HP Service Now, Management tools (NNM, OVPI, CiscoWorks, etc.),
• Technical Background (Routing, Switching, Security appliance, IOS, etc.), and Knowledge of GE Business Units preferred.
• Project Management, Ability to set priorities to be self-directed
• 2-3 years of experience

               

 

Regards,
 
Teja

Key Business Solutions, Inc.

|| Email: teja@keybusinessglobal.com || Office: 916 646 2080 Ext 213 || Fax: 916 646 2081

 

Note: This email is not intended to be a solicitation.  Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list

 

 

 

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