REQUIREMENT ONE - SALES (PRODUCT & PROCESS)
REQUIREMENT TWO - SERVICES DELIVERY
REQUIREMENT THREE - VOICE PROCESS
REQUIREMENT FOUR - DATA PROCESS
CLIENT NOTES:
1. We have a urgent requirement for 4 consultant for (Client Services).
2. All 4 positions are for Philadelphia and 6 months.
3. Telecom experience is key.
4. It would also be very beneficial if the individuals have BPMN tool knowledge such as ARIS (or similar).
5. We are open to C2C/1099/W2; We are open to any visa.
------------------------------------------------------------------------------------------------------------------------
ROLES
1) REQUIREMENT ONE: Assess process maturity level and identify opportunity to evolve/enhance in the area of sales, pricing, contract management up to order entry
2) REQUIREMENT TWO: Assess process maturity level and identify opportunity to evolve/enhance in the area of order orchestration, provisioning and service delivery
Objectives:
a. Reduce tool complexity and increase process E2E automation
b. Improve management for MACD orders
c. Reduce order fall-out
d. Simplify user experience (e.g.,, no swivel from one system to another one)
3) REQUIREMENT THREE: Map Business Voice Edge product requirements (with focus on Data) to business requirements/user stories and identify impacts on existing processes
4) REQUIREMENT FOUR: Map Business Voice Edge product requirements (with focus on Voice) to business requirements/user stories and identify impacts on existing processes
Objectives:
a. Ensure new product features/bundling are supported by existing processes
b. Ensure easy customer on-boarding
c. Ensure alignment with existing processes/standard
d. High process automation
Primary Responsibilities in general for all 4 requirements:
1. Develop High-Level (Level 0) and Low-Level (Level 1 and 2) process flows for either Sales or Services Delivery/Order Management portion of the service fulfillment process for either a telecom data product or a telecom voice product
2. Develop Business Requirements/User Stories for new features, improving existing processes, or developing new processes
3. Participate in sprint grooming to drive refinement and alignment of requirements
4. Support the development of Usability and User Interface requirements and End User Content documentation
5. Drive alignment with stakeholders on the business process and requirements
6. Leverage existing templates and tools to create deliverable and maintain process flows in Visio
7. Conduct transition of knowledge & deliverables upon completion of scope of work and prior to roll off
Required Skills in general for all 4 requirements:
1. At least 5 years of experience in a Telecom ((MSO, CLEC, IXC, RBOC, etc.) environment focused on the development and/or implementation of Sales, Service Delivery and Service Assurance processes
2. Experience with voice and data products a must
3. Knowledge of Enterprise OSS/BSS architectures
4. Proficiency with Visio, PowerPoint, Word and Microsoft Project
5. Excellent written and oral communication skills
6. Familiarity with Agile Software Development methodologies a plus
7. Knowledge of process standards and frameworks within the Telecommunication industry is a plus.
You received this message because you are subscribed to the Google Groups "IT JOBS in USA" group.
To unsubscribe from this group and stop receiving emails from it, send an email to
.
.
.
.
