Title: Application Support Analyst
Duration: 1+ months
Location: Macon, Georgia 31217
*** Note:
Job Desc:
Provides level-1 technology support to one or more offices under direction of the Manager of Support Services. This includes end user support of PC's, laptops, peripherals, and mobile devices.Works with Infrastructure and Applications teams on application and network troubleshooting and deployment.
Roles & Responsibilities:
Installs, analyzes and troubleshoots as necessary desktops, laptops, mobile devices, printers, monitors, peripherals, network,servers, phones, and switches.
valuates new computer hardware, software and office environment working in conjunction with other IT staff.Eprocesses in
Sets up SOS staff on a required applications working together with the Infrastructure and Applications team.
Responds to Windows OS, Exchange/Outlook, IE supported applications and other supported software problems.
Provides user support on eNet, cGov and MyLO and other supported specialty software applications.
Works to maintain current inventory of all equipment within office(s).
Performs other IT related duties as assigned.
Responsible for ensuring technology is provisioned for new hires.
Support the roll out of Elections, Corporations and Licensing division initiatives in a reliable and timely manner.
Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; identifies and involves appropriate internal or external expertise when appropriate; works proactively, addressing things before being forced to by events; accommodates new methods and procedures.
Accepts direction and feedback from supervisor and follows through appropriately
Develops and maintains effective working relationships with users and peers.
Specifications & Requirements:
Minimum of three years hardware/software experience in a support capacity required.
Preferred Certifications:
CompTIA A+ and MCP – Microsoft Certified Professional Current certification required – or demonstrated equivalent experience.
MCSA – Microsoft Certified Systems Administrator.
MCSE – Microsoft
Strong knowledge of desktops, laptops and mobile devices , as well as network equipment.
Strong knowledge of MS Office and MS Exchange/Active Directory
Demonstrated problem resolution and task management skills.
Effective interpersonal, written, and oral communication skills.
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
Ability to present ideas in a user-friendly language.
Proven analytical and problem-solving abilities.
Strong customer service orientation.
Must be able to lift 75 pounds
Some travel required (primarily to Macon)
Sincerely,
Nelson White,
IT Recruiter
Conquest-Tech Solutions,Inc
Ph: 302-357-9147
Nelson@conq-tech.com
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