Job Title: Telephony/IVR Business Analyst
Location: Charlotte, NC or ST Louis, MO
Duration: 6 Months (Potential to extend)
Description:
· 8-10 years of business analysis and business process engineering experience predominantly in telecom space
· Strong domain knowledge of IVR & Telephony business.
· Experience in IVR voice applications using Avaya Aura Orchestration Designer, Avaya Dialog Designer, VXML and GRXML
· Experience in creating business case, project charter, project plan (using Microsoft Project), change control procedure, Use Cases, RACI model, Risk Analysis, Documentation sites (Confluence/SharePoint), process flows and transition plan
· Expertise in writing comprehensive BRD.
· Ability to analyze and convert Business requirements into FSD (functional specification document)
· Ability to analyze and convert FSD into TDD (Technical Design Document) or DDD (Detailed Design Document.
· Excellent verbal, written, presentation & interpersonal communication skills
Thanks Regards
Sumit Gulati
Pyramid IT Consulting Pvt Ltd
O: 770-255-7730 E: Sumit.Gulati@pyramidci.com Web: www.pyramidci.com
TECHNOLOGY STRENGTH YOU CAN BUILD ON
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