· This position provides infrastructure engineering and support for a variety of technologies for RCIS. · Provides primary support and administration of our application virtualization environment delivered with Citrix technologies. · In addition, provides support and engineering related to our Server virtualization environment with VMWare. · Additionally will provide manage our Netapp storage infrastructure. · Acts as a third level of escalation and provides engineering support for Windows Server platforms. · Consults with management and recommends process and procedure improvements. As an escalation point within the support organization, provides guidance and direction to less experienced staff in resolution of escalated issues and/or complex production, application or system problems. · Leads projects, including assignment of tasks, and provides direction and guidance to less experienced staff. · Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation plan. Acts as a lead in providing technical guidance and consultation associated with operating systems or subsystems. · Defines systems software and/or hardware requirements and determines system specifications and/or customizations. · Coordinates the design of subsystems and integration of total systems. Provides the strategy and design to build a utility for systems programming tasks required for installations, configurations, upgrades and testing. · Develops new documentation, departmental procedures and user support guides. Consults with management, customers and staff and recommends process and procedure improvements. · Identifies and provides guidance to less experienced staff and/or resolves highly complex production problems. · Leads projects, allocates and manages resources and manages the work of less experienced staff. · Assures quality, security and compliance requirements are met for supported area and oversees creation of or updates to and testing of the business continuation plan.: 7+ years of experience in operating systems analysis/ engineering. | 
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