Dear Partner,
Please find the below requirement with our client in PA - Direct Client Requirement
Title : JDE Support consultant
Location of Job: Pittsburgh, PA
Contract Term: 3 – 6 months, or however long It takes to complete job(C2C/W2)
See information below.
· Supply support in the following capacity:
o Provide a central Help Desk entry point for the identification and tracking of JDE E1 issues
o Provide Consultants to work with Customer's IT team to resolve JDE E1 issues
o Provide unlimited support based on Service Level Agreements (SLA) and support hours for JDE E1 in conjunction with the quantity of support hours anticipated
o Produce and distribute reports routinely that highlight operational findings and provide a general health status of the JDE E1 system
o Customer will receive one license to access the iLearn catalog. Additional licenses are available for an incremental charge.
o Customer will receive monitoring of JDE E1 server systems on a proactive basis. This monitoring will be provided on a 24 x 7 basis 365 days per year through CD Group’s i-ON Monitoring tools. A detailed list of all monitoring to be performed is included in Addendum #2 in this Exhibit.
o For Technology support
§ Complete package builds on a monthly basis as requested: Up to 5 package builds per month
§ Complete ESU installations upon request to address application issues and year-end updates
§ Complete one environment refresh of production business data/control tables to a test environment per month upon request
§ Provide ongoing performance tuning of JDE E1 servers
§ Work with Customer to maintain JDE job scheduler, and job queues
§ Work with Customer to maintain the standard JDE E1 environments: Pristine, Prototype, Development, and Production
o For Applications support
§ Applications support will be provided for the JDE E1 modules which Customer has installed
§ Consultants will answer JDE E1 Application questions, resolve application issues, make configuration changes where needed, provide user training and assist Customer in understanding how best to use JDE E1 Applications
o For Development support
§ Development support includes actual development using the E1 Development Toolset, testing and documentation
Best Regards ,
John Manohar
Sr Technical Recruirer.
Phone : 609-557-7440
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