| Business Analyst - Contact Center | Business Analyst | Cleveland, OH | 12 Months | • Work will be focused on delivery of a new functionality and Enhancements for Retail Banking IVR system
• Conduct requirement gathering sessions with Line of Business and 'understand' IVR Requirements.
• Document business requirements, functional/non-functional requirements, use cases and call flows.
• Define Business Solutions around IVR and Routing Requirements.
• Assist with users acceptance testing.
• Employs traceability of requirements
• Ensures sign-off and baseline of requirements
• Anticipates and actively resolves problems and issues with requirements.
• Analyzes and communicates impacts to a project's business case and identifies areas of requirements risks.
• Strong and Clear Communication Skills
• SDLC - Agile Experience is a plus | 1) 5-6 yrs of 'Progressive' Business Analyst Experience
2) Call Center/Routing/IVR experience
3) Strong communication Skills
4) Proficient in requirements gathering documentation
5) SDLC - Waterfall/Agile. Agile experience is a plus
6) Understanding of Nuance VUI documentation | 1) Banking or Credit Card industry experience background
2) Understanding of Mortgage and Loan Process
3) SDLC -Agile
4) Clarity v13 |
| Application Support Engineer (IVR) | Application Support, Configurations, installation and Engineering. | Choice of Cleveland, OH or Pittsburgh, PA | Immediate | 12 MONTHS | Application Support and maintenance and troubleshooting of IVR applications, Voice Portal System, CTI Routing and Call Recording systems . | • 6-7 yrs of Application Support Experience of Avaya Call Center technology like IVR, Voice Portal, CTI Routing and Call Recording systems and applications.
• Experience in installation of IVR Systems like Avaya Voice Portal and Voice Portal Management System Configurations
• Experience in Maintenance and trouble shooting the Avaya and Genesys Call Routing system
• Strong technical, logical, and analytical skills.
• Strong team player and cooperative skills
NOTE - This position is NOT FOR Network (Voice and Data) and Telecom Professionals | Good Communication skills, Analytical skills and understanding of ITIL |
| wMB/WESB Support executive | Support | Cleveland, OH | Immediate | 6 Month | Install and configure IBM Websphere MQ, Message Broker and WESB 7.0.1 on Unix ,Linux,Solaris,AIX based environments.
* Work with project teams to gather requirements to provide estimates, designs and solutions.
* Performance tune Websphere MQ and Message Broker. Work closely with the development teams to administer load testing and monitoring.
* Manage and maintain the environments by automating systems management and monitoring activities.
* Assist and/or work with application development teams.
* Provide 24x7 on-call support of Production systems on a rotation basis
* Research and troubleshoot Integration and infrastructure issues. | Strong knowledge on WMB 7/8/9, WESB7.0, Websphere MQ, Java and JMS.
Basic understanding of XML and Xpath | 2 years hands on development experience with MQ and Message Broker
* 5 years hands on MQ administration experience
* 5 years hands on MB administration experience
* Operating Systems: Linux, AIX, Windows 2003/2008
* 5 years Java development and RDBMS SQL experience a plus
* WBI SAP Adapters experience, and SAP ALE, RFC configuration skill a plus
* Experience with WebSphere Application Server a plus
* MQ / MB monitoring tools / CA Wily Introscope experience a plus
* J2EE skills a plus
* Outstanding testing, technical and analytical skills
* Ability to multi-task
* Strong oral and written communication skills
* Strong command of the system development life cycle. |
Ajit Yadav
IT Recruiter
Email: ajity@sysmind.com
Phone: 609-897-9670 x 2155
Fax: 609-228-5522
Address: 38 Washington Road, Princeton Jn, NJ 08550
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