Position: Defect Manager
Location: Dallas, TX / St. Louis, MO / Atlanta, GA
Duration: 12 months
Description:
- 5+ years of experience in Telecomm domain.
- Excellent communication & delegation skills. Ability to quickly learn new business and technical concepts/applications in a fast paced service focused environment.
- Exposure to tools like HP Quality Center, Clear Quest, CRM, Remedy
- Responsible for analysis of existing business processes, design and implementation of streamlined processes and leading client organizations in the identification, planning and implementation of business process solutions. Works as a liaison to clients and other IT organizations as a subject matter expert on the business processes they represent.
- Responsible for creating reports, project metrics, Pareto reports, root cause analysis
- Handling situations/incidents like outages/escalated issues/degraded services/high-critical order/ticket push, etc... in order to meet business targets by coordinating with all key stakeholders like IT – support-delivery/business/PMO/Telecommunication Senior Mgmt.
- Evaluate the existing application/system performance and drive the Tooling roadmap for the IT applications.
- Ability to work end to end delivery model- Desired. Should be aware of processes in following domains – Ordering, Service Delivery, Provisioning and billing. Also, be able to work in onshore /offshore model and Release weekend support.
Keywords:
- SDLC processes
- Defect tracking life cycle
- Defect tools experience: Remedy, Quality Center, Clear Quest, CRM tools
- Order/Incident/Release/Deployment management, IT PMO
- Business Analysts
- Reporting & Metrics (BO)
Manjit Singh| Dominion Technology Service Corp | Direct: 443-278-8867 | FAX: 804-302-6031|Mail: msingh@dtscinc.com |
3900 Westerre Parkway, Suite 300, Richmond, VA 23233
……………technology is our business
In my absence please contact Ranjan Singh M: rsingh@dtscinc.com P: 443-278-8866
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