Please share Profiles at brawat@compunnel.com
Job title: Lync/UCC Server Administrator
Location: Sunnyvale, CA
Duration: 12+ Months
Job Role: The Unified Communication and Collaboration Engineer (referred to as the UCC Engineer) role is responsible for managing and implementing the best practices for Lync communications system. This individual applies advanced subject matter knowledge to complex business issues and is regarded as a subject matter expert and advanced operations engineer to Lync application environment. The UCC Engineer contributes or exercises significant judgment to determine the best method for achieving objectives. Leads and/or provides expertise to functional project teams, organizations, and may participate in cross functional initiatives as required. May provide mentoring and guidance to other staff members and employees within the organization. Develops and delivers process improvement and development of policy.
Short note:
· Experience on Media gateway (e.g. Audio codes, Sonus).
· Troubleshooting experience on Lync chat, online meetings, enterprise voice, and video routing.
· In-depth knowledge of UCC instant messaging, web conferencing and voice architecture for medium to large-scale corporate organizations.
· Excellent knowledge on Microsoft Lync 2010 / 2013 administration and support.
· 5+ years' experience as a Microsoft Lync administrator, Microsoft Lync platform includes Microsoft Lync 2010 / 2013, Lync Online, and Office Communications Server 2007 / 2007 R2.
· In-depth knowledge of Lync enterprise voice concepts and strong PSTN knowledge. Experience with Lync Dial Plan, Voice Policies, Unified Messaging, SIP trunks, audio gateways and audio conferencing.
Primary Skills:
· In-depth knowledge of UCC instant messaging, web conferencing and voice architecture for medium to large-scale corporate organizations.
· 5+ years' experience as a Microsoft Lync administrator, Microsoft Lync platform includes Microsoft Lync 2010 / 2013, Lync Online, and Office Communications Server 2007 / 2007 R2.
· Excellent knowledge on Microsoft Lync 2010 / 2013 administration and support.
· Hands-on experience on Lync Online / Office 365.
· Expert troubleshooting experience on Lync chat, online meetings, enterprise voice, and video routing.
· In-depth knowledge of Lync enterprise voice concepts and strong PSTN knowledge. Experience with Lync Dial Plan, Voice Policies, Unified Messaging, SIP trunks, audio gateways and audio conferencing.
· Media gateway experience (e.g. Audiocodes, Sonus).
· Extensive experience on Microsoft Lync services in high availability and disaster recovery.
· Hands-on experience in Active Directory, load balancing, reverse proxy, DNS, certificate and related components.
· Knowledge on PowerShell scripting.
· ITIL v3 Foundation Certified
· Proven technical and analytical problem solving skills.
· Consistently shows initiative, strong teamwork, high productivity, strong organization skills, high quality/accurate work products, and experience working in a global, virtual team.
· Excellent communication skills in project management, writing, presenting, informing and active listening, team player, excellent people skills, out-of-the-box thinker, and ability to interact with all levels of resources in an organization.
· Independence and ownership: work with a minimum of direct supervision or guidance from others. Takes ownership for actions, seeks feedback and takes direction to support goals.
Role and Responsibilities:
· Responsible for Microsoft Lync proactive technical support and problem resolution, monitoring messaging services status, troubleshooting issues with client connectivity, response time.
· Responsible to identify problems affecting chat and enterprise voice systems performance, efficiency and availability in a timely manner, recommend short and long-term strategies.
· Adhere to IT access-management and change control procedures
· Create and update primary responsibility area documentation providing clear direction for administrative tasks.
· Has to operate effectively with minimal supervision
· Coordinates and accomplishes scheduled maintenance and resolution with expertise.
· Coordinates activities with business and Microsoft Lync support team.
· Performs other duties as assigned/required.
Regards,
Brij Rawat
Technical Recruiter
Compunnel Software Group Inc.
103 Morgan Lane, Suite 102, Plainsboro, NJ- 08536
T: (609) 606-9010 Ext 1705
F: (609) 228-4161
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